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IPexpert's Online Troubleshooting Bootcamp for Cisco's CCIE Voice Lab, delivered via IPexpert's Online-HD-ILT training solution, is a class designed for candidates who are planning on sitting the CCIE Voice version 3 lab exam. The class covers all of the potential troubleshooting scenarios that you could see in the CCIE Voice lab exam. At the end of the class you will have expert knowledge of SIP, H225, H245, RAS and MGCP along with all of the other facets of the troubleshooting aspect of the exam.
For each given topic/scenario you will be provided the following:
- Background to the problem
- Demonstration on how to go about fixing the issues with necessary debugs and traces
- A review of what has been solved
90% of the time will be spent either on the equipment in a rack which has been pre-configured with all of the tickets, using the whiteboard for explanations or going through wireshark pcap trace files.
Troubleshooting is becoming increasingly more important in the CCIE Voice lab. 20% of the points available in the CCIE Voice lab are awarded for troubleshooting tasks. Unlike the R&S Lab exam whereby there is a separate troubleshooting section in which the candidate has to solve different mutually exclusive tickets, the troubleshooting in the CCIE Voice lab is embedded within one continuous exam. The tickets are interspersed between the configuration tasks.
Course Details
The course outline / topics covered are as follows:
Campus Infrastructure
- Troubleshooting and Verification of VLAN/VTP, CDP/CDPv2, CM DHCP, IOS DHCP, NTP, Database Replication
UCM Fundamentals
- Troubleshooting and Verification of UCM Phone Registration, SCCP, codec selection, locations CAC, UCM Serviceability, RTMT, CLI
Media Resource Management
- Troubleshooting and Verification of MRGL and MRG, Transcoders, Conference Bridges, MTP, RSVP Call Agent
Gateways and Signaling
- Troubleshooting and Verification of MGCP GW Registration bugs, MGCP call setup and teardown, MGCP switchover and switchback, H323 GW common mistakes, H225 call setup and teardown, H225 release causes, H245 TCS/MSD/OLC, capabilities negotiation, H323 FastStart, SIP call setup and teardown, SIP Release Causes, SIP capabilities negotiation, SIP Early Offer/Delayed Offer, SIP Early Media
Gatekeeper and CUBE
- Troubleshooting and verification of RAS messaging, routing between local zones, routing to remote zones, LRJ Release Causes, CUBE registration, VIAZONE processing, media flow-thru and flow-around
Call Routing Planning
- Interpretation and Analysis of Calling Party Number requirements, Called Party Number requirements, Type of Number (TON), Numbering Plan, Use of SLRG, mobility
Call Routing Execution
- Best LAB Practices
Messaging
- Troubleshooting CUC integration problems, CUE integration problems, MWI issues
High Availability
- Troubleshooting call-manager-fallback and telephony-service, SRST bugs and gotchas, SRST Endpoint transparency, CUC interactions in SRST, CUE interactions in SRST, MWI in SRST, Call queueing in SRST, BACD with and without drop-thru, prompt management, CFUR and AAR
Contact Center Integration
- Troubleshooting CTI integration issues, problems logging into CCX, not seeing ICD Extension in End Users
Contact Center Script
- Troubleshooting and Verification of a sample script
Presence
- Troubleshooting and Verification of native presence issues, presence in call list, CUPC Softphone mode, CUPC Deskphone mode, IP Phone Messenger (IPPM)
Campus QoS
- Analysis of QoS requirements, classification and marking- untrusted and trusted model, ingress WTD and queueing, ingress scheduling - shared srr, egress WTD and queueing, egress scheduling - shared and shaped srr, priority queueing
WAN QoS
- Analysis of QoS requirements, trusted/untrusted model, FRF.12, MLP, cRTP, LLQ, FRTS, class based shaping, VATS
With over 14 years of IP Telephony training and consulting experience and a wealth of technical certifications, Vik Malhi has proven that he is one of the top Cisco CCIE Voice Instructors and Consultants in the world! Vik was the first engineer to install CM 3.0 in Europe, has years of AVVID consulting and implementation experience and has been teaching and developing CCIE Voice Lab courses and self-study learning materials for over 4 years. Vik is responsible for updating, supporting and teaching IPexpert's Voice-related products, services and courses. Over the past 4 years Vik has been the cornerstone of IPexpert's world-renowned CCIE Voice Lab product development and training and has assisted more CCIE Voice engineers in passing the lab than any other Instructor, worldwide!
IPexpert's Online-HD-ILT™ classes for IPexpert's Online Troubleshooting Bootcamp for Cisco's CCIE Voice Lab will being promptly at 2:00 PM EST on the day of the scheduled event. The class is estimated to run approximately 4 hours, and will be made available to you as a recorded VOD within 48 hours of the original class.
*IT is highly recommended that you connect to the Online-HD-ILT™ classroom 15 minutes prior to the course starting.
Course Schedule:
May 13 - May 17, 2013 (Start time: 2:00 PM EST)
November 18 - November 22, 2013 (Start time: 2:00 PM EST)
