Investment Assurance Program

At IPexpert, we understand the importance of ensuring the value of your investment. When you embark on your certification path, you can rest assured that IPexpert will be your partner along the way!

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Coverage Related to Products

As a valued IPexpert customer, you are entitled to the following benefits related to our products:

As you begin working through your IPexpert materials, we are confident you will be extremely pleased with the content. Our renowned team of instructors developed a methodology for teaching engineers complex technologies in a structured manner that maximizes understanding during each study session.

From the accuracy and thoroughness of the material to the flow from topic to topic, our years of product refinement are evident throughout. That said, because we are constantly striving to improve, our instructors may revise the materials you purchase. Whether the wording of a single question is changed or an entire section is replaced, you will receive online access to the revised material at no charge.

All purchases are final, refunds are not permitted.  Credit towards other products or services will be considered on a case-by-case basis.  Also, updates are not provided one the client if he / she has passed the certification associated with the products purchased,

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Coverage Related to Courses

The following details address your benefits related to IPexpert courses:

IPexpert courses are widely recognized as the ultimate experience for students that are serious about passing their certification exam. Our renowned instructors are not only experts of the subject matter, but also are talented presenters. They understand how to transfer their breadth of knowledge in the classroom setting with a compressed, time-efficient structure. To be sure, the courses are intended to fully prepare you for your exam.

If you do not pass the lab exam after attending this course, you are eligible to retake the class once again before your next lab exam attempt - at NO CHARGE.

• Retake seats include full access to your own dedicated pod of equipment, just like your first time through the class!
• IPexpert courses are in high-demand and reach their seating capacity well in advance. Allowed retake seats are limited in each class, so contact your Training Advisor promptly to learn about available dates and locations.
• Although it is not necessary to select a date for a particular course, please note that all classroom training must be completed within 12 months of registration (date of purchase agreement). No refunds will be given after the 12 month time frame. Classes are also subject to the most up-to-date rescheduling and cancellation fees outlined on the current and signed course registration form.
  
  

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Notices:

The above-stated details are governed by the following program policies:

• The lifetime of your Investment Assurance Program coverage correlates to the exam version in effect at the time of your purchase. When a new version of the certification exam you are pursuing becomes effective and enforced, you will be offered a discounted upgrade path to purchase training solutions correlated to the new exam version.
• Coverage is valid for products and courses directly purchased from and delivered by IPexpert. Training products and courses purchased through or delivered by third parties and partners of IPexpert may be governed by separate policies set forth by the third party vendor.
• Coverage is valid for training purchased at full retail pricing. Coverage may not be applicable with sale prices, negotiated volume discounts, promotional giveaways, free samples or other non-standard pricing scenarios.
• Regarding errata and revisions provided for self-study products, online access may not be applicable to all products. In that case, you will have the option to purchase new media for a nominal fee to cover production, shipping and handling.
• Course retake seats are permitted for the same course that was originally purchased.