Guarantee

Investment Assurance Program    

At IPexpert, we understand the importance of ensuring the value of your investment. When you embark on your certification path, you can rest assured that IPexpert will be your advocate along the way!  

As a valued IPexpert client, you are entitled to the following benefits related to this product:

As you begin working through your IPexpert materials, we are confident you will be extremely pleased with the content. Our renowned team of instructors developed a methodology for teaching engineers complex technologies in a structured manner that maximizes understanding during each study session.

From the accuracy and thoroughness of the material to the flow from topic to topic, our years of product refinement are evident throughout. That said, because we are constantly striving to improve, our Instructors may revise the materials you purchase. Whether the wording of single question is changed or an entire section is replaced, you will receive online access to the revised material at no charge.

NOTICE: The above-stated details are governed by the following program policies:

• The lifetime of your Investment Assurance Program coverage correlates to the Cisco exam version in effect at the time of your purchase. When a new version of the certification exam you are pursuing becomes effective and enforced by Cisco, you will be offered a discounted upgrade path to purchase training solutions correlated to the new exam version.
• Coverage is valid for products and courses directly purchased from and delivered by IPexpert. Training products and courses purchased through or delivered by third parties and partners of IPexpert may be governed by separate policies set forth by the third party vendor.
• Coverage is valid for training purchased at full retail pricing. Coverage may not be applicable with sale prices, negotiated volume discounts, promotional giveaways, free samples or other non-standard pricing scenarios.
• Regarding errata and revisions provided for self-study products, online access may not be applicable to all products. In that case, you will have the option to purchase new media for a nominal fee to cover production, shipping and handling.
• If you purchase an IPexpert instructor-led course, but do not pass the exam afterwards, you are eligible to retake the class once again before your next lab exam attempt - at NO CHARGE. 

*If the original class was sold at a discount, the difference between the list price and the price paid will have to be paid in full prior to sitting the retake seat at the boot camp.

Coverage Related to Products

As a valued IPexpert customer, you are entitled to the following benefits related to our products:

As you begin working through your IPexpert materials, we are confident you will be extremely pleased with the content. Our renowned team of instructors developed a methodology for teaching engineers complex technologies in a structured manner that maximizes understanding during each study session.

From the accuracy and thoroughness of the material to the flow from topic to topic, our years of product refinement are evident throughout. That said, because we are constantly striving to improve, our instructors may revise the materials you purchase. Whether the wording of a single question is changed or an entire section is replaced, you will receive online member area access to the revised material at no charge (Purchase is required to receive new formats of product).

All purchases (self-study, vRack sessions and pre-orders) are final, refunds are not permitted. Also, updates are not provided once the client if he / she has passed the certification associated with the products purchased.

Products can not be resold. Each product is individually licensed to the original purchaser. 

Product pricing is subject to change without notice.  If full price is paid for a purchase and the pricing is reduced within 48 hours of that purchase, a non-transferrable store credit will be allowed for the difference.  The credit will be void after 180 calendar days.  This offer does not apply to any promotions or discounts already given.  

Coverage Related to Courses

The following details address your benefits related to IPexpert courses:

IPexpert courses are widely recognized as the ultimate experience for students that are serious about passing their certification exam. Our renowned instructors are not only experts of the subject matter, but also are talented presenters. They understand how to transfer their breadth of knowledge in the classroom setting with a compressed, time-efficient structure. To be sure, the courses are intended to fully prepare you for your exam.

• To be determined (TBD) registrations are often requested when there is a promotion or special pricing available. These TBD registrations must be paid in full within 30 days of purchase. Payment plans are not accepted for TBD students. If purchase is initiated by purchase order, countdown begins at the date full payment is received.
• TBD registrations are non-refundable. In-store credit (for the paid amount) will be issued if the TBD course is cancelled within the 12 month window
• Classes must be scheduled and taken within twelve (12) months from purchase date. If the class has not been scheduled or taken by the beginning of the following month, the registration will be forfeit.
• Rescheduling will be limited to two (2) additional times during that twelve (6) month period with the class date no more than three (3) months from the current date.
• Students are subject to rescheduling fees and course policies as outlined on the Course Registration Form.
• If student registers and confirms a class date, registration cannot be converted to a TBD registration again at any time, the rescheduling policy must be followed.
• All sales are final. Refunds are not permitted.  If you are not able to attend the course, notification must be made in writing at least 30 days before the start date.  A non-transferrable store credit will be allowed towards purchase of other IPexpert products.  The credit will be void after 180 calendar days.
• IPexpert courses are in high-demand and reach their seating capacity well in advance. Allowed retake seats are limited in each class, so contact your Training Advisor promptly to learn about available dates and locations.
• Retake seats include full access to your own dedicated pod of equipment, just like your first time through the class!

*If the original class was sold at a discount, the difference between the list price and the price paid will have to be paid in full prior to sitting the retake seat at the boot camp.

Course Registration - To Be Determined Policy     

• To be determined (TBD) registrations are often requested when there is a promotion or special pricing available. These TBD registrations must be paid in full within 30 days of purchase. Payment plans are not accepted for TBD students. If purchase is initiated by purchase order, countdown begins at the date full payment is received.
• Classes must be scheduled and taken within twelve (12) months from purchase date. If the class has not been scheduled or taken by the beginning of the thirteenth (13) month, the registration will be forfeited.
• Rescheduling will be limited to two (2) additional times during that twelve (12) month period with the class date no more than three (3) months from the current date.
• TBD registrations are non-refundable. In-store credit for the course fee (the amount paid less full-retail Self-Study/vRack price) will be issued if the TBD course is cancelled within the 12 month window.
• Students are subject to rescheduling fees and course policies as outlined on the Course Registration Form.
• If student registers and confirms a class date, registration cannot be converted to a TBD registration again at any time, the rescheduling policy must be followed.

Note: Students are required to complete the Cisco Course Evaluation for the first class to qualify for a retake. Our courses are consistently in high-demand and fill up fast. Retake seats are limited, of course, so email your request to sales@ipexpert.com as soon as possible to have a better selection of dates and locations.